DesignerCresties Store Policy
Terms & ConditionsPayment
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By making a payment you are agreeing to the Terms and ConditionsUSA Shipping
We ship overnight via FedEx for hub pickup within the contiguous USA on Tuesdays for Wednesday delivery.
Shipping supplies such as box, container, insulation, hot packs, and cold packs are included in the shipping cost.
You must be present at the delivery location to receive the package.Overseas Exports
Exporting on a case by case basis. As for “DesignerCresties” AKA “Exotic Reptile Breeding CO” herein, their health responsibility ends once the animal is delivered to USA exporting location. We cannot be responsible for handling after that point. Please DM us to talk if you are in any country other than USA and are interested in one of our animals.Weather
We reserve the right to refuse any shipment due to weather, the animal’s safety is top priority. Some might ship in cooler/warmer temperatures, but because of mechanical and human error we are not willing to take the chance of multi-day delays with heat/cool packs running out.
Once payment is received in full, weather/temperature holds are acceptable if the sending or receiving weather is not within a healthy range for the animal.USA Live Arrival Guarantee
Animals are guaranteed to arrive alive and healthy as long as:
– Shipping temperatures over the duration of the shipment are within a safe range.
– Hub delivery.
– Accurate shipping address provided.
- You MUST pick up package within 2 hours of it arriving at the destination FedEx Hub.
– We are contacted within 30 minutes of receiving the shipment with the status of the animal/photo.
– In the event of a DOA - all above requirements must be met, no exceptions, and we must be contacted immediately to proceed. A vet necropsy can be required to determine cause of death.
– Once you receive the animal past the 30 minutes of delivery/pickup, it is your responsibility to provide proper care. We are not responsible for improper temperatures, over/mishandling, improper caging. The animals thrived in our care, photos and video provided before purchase of healthy condition of animals.
*While it is unlikely the animal will drop a tail during shipping, we are not responsible for dropped tails over the course of the shipment.General Information
Due to the many variables of different monitor brightness and contrast setups, gecko colors are not guaranteed.
Hatching sex is not guaranteed unless stated for certain it is a male or female.By making a payment you agree to the above Terms & Conditions
